Yes, please call customer service for instructions, 678-715-3329.
Call or email us letting us know that despite the tracking information, your package did not arrive. A representative will be happy to assist you. Remember to check your shipping address as it could be missing apartment numbers, suite numbers or could be an old PayPal shipping address.
Express orders must be placed by 12 pm Eastern time for the order to ship that same business day and is guaranteed to arrive in 1-2 business days, excluding weekends and holidays. If you place an Express order after 12 pm Eastern time, your order will ship the next business day and is guaranteed to arrive in 1-2 business days from the date of shipping, except Weekends and Holidays.
All orders ship within 24 hours, Except weekends and Holidays. Your order will arrive in 3-7 business days from the date of purchase.
You will need your product key that came with your computer when you purchased it. You may be prompted to type the product key to register the computer and receive updates. For Windows 95 or 98, the product key sticker is on your pc’s manual. For Windows 2000, Windows ME, XP, Vista and Windows 7, the sticker is located on the side of your pc tower or underneath your laptop (sometimes the sticker is inside the laptop battery compartment). All other OS’s product keys are embedded on the motherboard and will be picked up automatically.
Depending on your pc’s exact model, your pc’s restore set will be comprised of 1 or more CD(s) and/or DVD(s)/ DL-DVD or usb flash drive.
Yes, restore disks will remove viruses by wiping your computer and then restoring it back to Day 1, when the computer was new. Restore disks sets will completely wipe all data from your hard-drive, including corrupted or damaged files, viruses, malware, or spyware. Software issues such as these normally cause error messages, freezing, blue screens, computer sudden shut downs, and often affect computer speed.
A restore disk will wipe your computer and reset it back to original manufacturer settings. Once you are done with your restore, your computer will be restored back to Day 1, when it was new. The restore will reinstall any program, software, and applications that originally shipped with your pc model.
All your data will be removed from the hard drive, including programs, software and applications that were installed after you purchased the pc. We recommend that you back up your data before attempting a restore to ensure that you do not lose your data.
No, once the motherboard is changed on a computer, a restore will fail unless the motherboard is the EXACT motherboard model, processor and have the original Bios tattoo.
Yes. You must remove any added hardware before you perform the restore. During the pc restore, your pc’s Bios on the Motherboard will scan your hardware. If the Bios does not recognize a piece of hardware because you changed it or upgraded which is not compatible with what shipped originally with your model, your pc will give you an error during the restore. To avoid this error, simply remove the extra piece of hardware.
Yes with limitations. The new HDD needs to be the same type and the same size/or slightly larger than the original.
You cannot install a smaller HDD than the original one.
Depends on the cause. We recommend performing a hardware diagnostic before trying a restore. Your computer may be overheating or a failing piece of hardware may be causing the crash. If the diagnostic shows your hardware is fine, it is more than likely a software issue which a restore will resolve.
When the NTLDR missing error comes up, it means that a major folder containing part of the boot loading mechanism for the Windows operating system is corrupt or missing. Performing a restore will format (wipe) your hard drive and then place the pc back to manufacturer settings; this means that the error will be fixed.
Restores cannot fix hardware problems. We recommend testing your hardware such as Hard-drive,
ram, optical drives,etc to ensure your hardware is in good working order .
You will need to install an Anti-Virus program before going online. Most pc’s come with a Free Anti-virus Trial installed, but remember, the pc is back to original settings as when it was new. For example, if you purchased the pc in 2004, the Free Anti-Virus Trial only has capability to protect your pc from viruses that existed on or before 2004. New viruses are created daily, so remember to update your Anti-Virus program by purchasing one or
immediately selecting to update the virus definitions as indicated by the Anti –Virus program. Then, you will need to perform a Live update. A notice will appear on your screen letting you know that your pc needs to be updated. Say yes to this option and updates will be downloaded and installed automatically. To perform Live Updates, you will need to be connected to the internet.