FAQ

Can I mail a check or money order?

Yes, please call customer service for instructions, 678-715-3329.

What happens if I do not receive my package although tracking shows that it was delivered?

Call or email us letting us know that despite the tracking information, your package did not arrive. A representative will be happy to assist you. Remember to check your shipping address as it could be missing apartment numbers, suite numbers or could be an old PayPal shipping address.

When will my “Express Shipping” order ship and how long does it take to arrive?

Express orders must be placed by 12 pm Eastern time for the order to ship that same business day and is guaranteed to arrive in 1-2 business days, excluding weekends and holidays. If you place an Express order after 12 pm Eastern time, your order will ship the next business day and is guaranteed to arrive in 1-2 business days from the date of shipping, except Weekends and Holidays.

When will my “standard free shipping” order ship and how long does it take to receive it?

All orders ship within 24 hours, Except weekends and Holidays. Your order will arrive in 3-7 business days from the date of purchase.

Do I need my product key?

You will need your product key that came with your computer when you purchased it. You may be prompted to type the product key to register the computer and receive updates. For Windows 95 or 98, the product key sticker is on your pc’s manual. For Windows 2000, Windows ME, XP, Vista and Windows 7, the sticker is located on the side of your pc tower or underneath your laptop (sometimes the sticker is inside the laptop battery compartment). All other OS’s product keys are embedded on the motherboard and will be picked up automatically.

How many disks come in my restore set?

Depending on your pc’s exact model, your pc’s restore set will be comprised of 1 or more CD(s) and/or DVD(s)/ DL-DVD or usb flash drive.

Will a restore disk remove viruses?

Yes, restore disks will remove viruses by wiping your computer and then restoring it back to Day 1, when the computer was new. Restore disks sets will completely wipe all data from your hard-drive, including corrupted or damaged files, viruses, malware, or spyware. Software issues such as these normally cause error messages, freezing, blue screens, computer sudden shut downs, and often affect computer speed.

What will a restore disk do?

A restore disk will wipe your computer and reset it back to original manufacturer settings. Once you are done with your restore, your computer will be restored back to Day 1, when it was new. The restore will reinstall any program, software, and applications that originally shipped with your pc model.

What will happen to my data?

All your data will be removed from the hard drive, including programs, software and applications that were installed after you purchased the pc. We recommend that you back up your data before attempting a restore to ensure that you do not lose your data.

Technical Support

Can I still use a restore if my motherboard was changed?

No, once the motherboard is changed on a computer, a restore will fail unless the motherboard is the EXACT motherboard model, processor and have the original Bios tattoo.

Do I need to remove any added more ram or video cards before performing the restore?

Yes. You must remove any added hardware before you perform the restore. During the pc restore, your pc’s Bios on the Motherboard will scan your hardware. If the Bios does not recognize a piece of hardware because you changed it or upgraded which is not compatible with what shipped originally with your model, your pc will give you an error during the restore. To avoid this error, simply remove the extra piece of hardware.

Can I perform a restore if I changed my Hard-drive?

Yes with limitations. The new HDD needs to be the same type and the same size/or slightly larger than the original.
You cannot install a smaller HDD than the original one.

My computer turns OFF by itself; will a restore fix this?

Depends on the cause. We recommend performing a hardware diagnostic before trying a restore. Your computer may be overheating or a failing piece of hardware may be causing the crash. If the diagnostic shows your hardware is fine, it is more than likely a software issue which a restore will resolve.

Will a restore fix ERROR: NTLDR MISSING or CORRUPT on my screen?

When the NTLDR missing error comes up, it means that a major folder containing part of the boot loading mechanism for the Windows operating system is corrupt or missing. Performing a restore will format (wipe) your hard drive and then place the pc back to manufacturer settings; this means that the error will be fixed.

Will the restore fix my hard-drive?

Restores cannot fix hardware problems. We recommend testing your hardware such as Hard-drive,
ram, optical drives,etc to ensure your hardware is in good working order .

What do I need to do after I finish restoring my pc?

You will need to install an Anti-Virus program before going online. Most pc’s come with a Free Anti-virus Trial installed, but remember, the pc is back to original settings as when it was new. For example, if you purchased the pc in 2004, the Free Anti-Virus Trial only has capability to protect your pc from viruses that existed on or before 2004. New viruses are created daily, so remember to update your Anti-Virus program by purchasing one or
immediately selecting to update the virus definitions as indicated by the Anti –Virus program. Then, you will need to perform a Live update. A notice will appear on your screen letting you know that your pc needs to be updated. Say yes to this option and updates will be downloaded and installed automatically. To perform Live Updates, you will need to be connected to the internet.

  • If after speaking with one of our experienced technicians, we determine that the restore will not work and that there is no alternative restore set available to resolve the problem, he/she will issue a refund in the original amount of the purchase (minus 20% restocking fee) or issue a Shop Credit if you prefer.
  • If you receive a shop credit, you may use the Shop Credit for any future restoration set regardless of price difference. Simply contact us and let the representative know that you have a credit with us and that you would like to use it. The Shop Credit has no expiration date. Our database will remember your credit, even if you forget

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  • Back up your data before starting your computer restore. All data will be wiped during a restore.
  • Computer restore disks cannot fix hardware issues. Make sure that the pc's Power Cord, CD Drive, DVD drive, Hard Drive, Memory Chips and Motherboard, etc are functioning properly.